TERMS AND CONDITIONS

1. Products Offered for Sale

The website sells original sports footwear, including products from brands such as Nike, Air Jordan, New Balance, and other similar brands.

Products are presented on the website through images, descriptions, sizes, colours, prices, and other relevant information. We make every effort to ensure that the information displayed is accurate and up to date. However, minor differences in colour, texture, or shade may occur due to screen settings, lighting, or the photography process.

Products are intended for personal use. The resale of products purchased from the website without our prior consent is not permitted.

2. Prices

All prices displayed on the website are expressed in [EUR / RON / OTHER CURRENCY] and include VAT, where applicable.

Prices do not include delivery charges, customs duties, or other additional costs unless this is expressly stated on the product page or during checkout.

The final order price, including delivery costs, is displayed before the order is completed.

We reserve the right to modify product prices without prior notice. The price applicable to an order is the price displayed at the time the order is placed.

3. Placing an Order

An order is placed online by selecting the desired product, choosing the size, adding the product to the shopping cart, and completing the information required for delivery and billing.

After placing the order, the customer will receive an automated email confirming receipt of the order. This email does not constitute final acceptance of the order.

The order is accepted after product availability has been verified and confirmed by the store.

We reserve the right to refuse or cancel an order in the following circumstances:

The product is no longer available;

The information provided by the customer is incomplete or incorrect;

Payment has not been confirmed;

There is an obvious error regarding the price, description, or stock level;

There are reasonable suspicions of fraud, abuse, or an order placed in bad faith.

If an order that has already been paid for is cancelled, the amount paid will be refunded to the customer.

4. Payment Methods

Payment for products may be made using the methods available on the website at the time the order is placed, including:

Online payment by bank card;

Bank transfer;

Cash on delivery, where available;

Other methods displayed on the checkout page.

For online payments, transactions are processed through authorised payment service providers. We do not store the customer’s bank card details.

5. Delivery

Products are delivered to the countries available on the website through courier services or international transport providers.

The estimated delivery time is [5-7 BUSINESS DAYS], depending on the destination country, the selected delivery method, and product availability.

Delivery times are estimates and may be affected by circumstances beyond our control, including courier delays, busy periods, customs inspections, weather conditions, or other force majeure events.

The customer is responsible for providing a complete and accurate delivery address. We are not liable for delays or failed deliveries caused by incorrect information provided by the customer.

If the parcel shows visible signs of damage upon delivery, the customer must refuse the parcel or ask the courier to prepare a damage report and then contact us immediately at [support@kickboyz.com].

6. Right of Withdrawal

A customer acting as a consumer has the right to withdraw from the contract without providing a reason within 14 calendar days from the date on which the product is received, in accordance with the legislation applicable to distance contracts in the European Union. For products, the 14-day period begins on the date of delivery.

To exercise the right of withdrawal, the customer must inform us through a clear statement sent to:

Email: [support@kickboyz.com]

The customer may use the following withdrawal request template:

I hereby inform you that I wish to withdraw from the contract concerning the purchase of the product(s) ordered on [ORDER DATE] and received on [DATE RECEIVED].

Customer name: [NAME]

Order number: [ORDER NUMBER]

Returned product: [PRODUCT]

Date: [DATE]

7. Return Conditions for Footwear

Products must be returned in the same condition in which they were delivered.

To qualify for a full refund, products must be:

Unworn;

Clean;

Free from signs of wear;

Free from dirt on the sole or material;

Free from odours;

Free from scratches, cuts, stains, or damage;

Free from excessive creasing caused by wear;

Free from deformation;

Returned with the original labels, accessories, and packaging, wherever possible.

Footwear may only be tried on indoors, on a clean surface, strictly for the purpose of checking the size, model, and comfort, in the same way it would be tried on in a physical store.

Products should not be tried on outdoors, on asphalt, concrete, dirty surfaces, or wet surfaces.

If the returned product shows signs of use exceeding what is necessary to establish its nature, characteristics, and size, we reserve the right to reduce the refund amount in proportion to the decrease in the product’s value.

If the product shows obvious signs of wear, dirt, damage, odours, deformation, or other signs that prevent it from being resold as a new product, the reduction in value may amount to up to 100% of the product price.

This clause does not restrict the consumer’s legal right of withdrawal. It establishes the customer’s liability for any reduction in the value of the product caused by handling or use beyond what is necessary for inspection.

8. Return Shipping Costs

The customer is responsible for the cost of return shipping, except where the delivered product is incorrect, defective, or non-compliant.

The customer is responsible for packaging the returned product appropriately. We recommend returning the product inside protective outer packaging so that the original product box is not damaged during transport.

If the product is returned without suitable packaging and the original box or product is damaged, we reserve the right to reduce the refund amount.

Under EU rules, the seller must inform the customer in advance when the customer is responsible for return shipping costs during the withdrawal period.

9. Refunds

Refunds will be issued within a maximum of 14 days from the date on which we are informed of the customer’s decision to withdraw.

We reserve the right to withhold the refund until we receive the returned products or until the customer provides evidence that the products have been shipped, whichever occurs first.

The refund will be made using the same payment method used for the original order unless the customer expressly agrees to another refund method.

Additional delivery costs resulting from the customer selecting a delivery method that is more expensive than the standard delivery method offered by us are not refundable unless otherwise required by applicable law.

10. Products Excluded from Returns

The right of withdrawal does not apply to products that are excluded from return under applicable legislation, including, without limitation:

Products personalised at the customer’s request;

Products manufactured according to the customer’s specifications;

Sealed products that cannot be returned for health protection or hygiene reasons if they have been unsealed after delivery, where this exception applies;

Other categories excluded under applicable legislation.

For standard, non-personalised footwear, the right of withdrawal applies subject to compliance with the conditions concerning the state of the returned product.

11. Size Exchanges

Size exchanges are possible subject to stock availability.

The customer must contact us at [CONTACT EMAIL] to verify the availability of the desired size.

The customer is responsible for the shipping costs associated with a size exchange unless the product originally delivered was incorrect due to an error on our part.

If the desired size is not available, the customer may choose to return the product and receive a refund in accordance with the return conditions.

12. Product Availability

The availability of products displayed on the website may change in real time.

If an ordered product is no longer available, the customer will be informed and may choose:

To replace the product with another product;

To wait for the product to be restocked;

To cancel the order and receive a full refund of the amount paid.

13. Customer Account

The customer may place orders by creating an account or as a guest, depending on the options available on the website.

The customer is responsible for maintaining the confidentiality of their login details and for all activities carried out through their account.

We reserve the right to suspend or close an account where there are suspicions of fraud, abuse, false orders, or a breach of these Terms and Conditions.

14. Promotional Codes and Discounts

Promotional codes are valid only during the specified period and subject to the conditions communicated on the website or in promotional materials.

Promotional codes cannot be exchanged for cash and cannot be applied retroactively to orders that have already been placed.

We reserve the right to cancel a discount or promotional code where it has been used abusively, fraudulently, or contrary to the campaign conditions.

15. Limitation of Liability

We are not liable for:

Delays caused by courier companies;

Failure to deliver caused by incorrect information provided by the customer;

Minor colour differences between images displayed on the website and the actual product;

Temporary unavailability of the website;

Technical errors beyond our control;

Improper use of products by the customer.

Nothing in these Terms and Conditions limits the customer’s statutory consumer rights.

16. Intellectual Property

All website elements, including texts, images, design, proprietary logos, graphic elements, descriptions, and structure, belong to [COMPANY NAME] or its partners and may not be copied, reproduced, distributed, or used without our prior written consent.

The Nike, Jordan, New Balance, and other trademarks belong to their respective legal owners. Their use on the website is exclusively for the purpose of identifying the products offered for sale.

17. Personal Data Protection

We process customers’ personal data for the purpose of processing orders, delivering products, issuing invoices, managing returns, communicating with customers, preventing fraud, and complying with legal obligations.

The data may include:

First name and last name;

Delivery address;

Billing address;

Email address;

Telephone number;

Order details;

Information required for payment processing.

Complete information regarding the processing of personal data is available in the Privacy Policy.

According to the European Commission, data subjects must be clearly informed about the identity of the data controller, the purposes of the processing, the legal basis, the data retention period, the recipients of the data, and their rights.

18. Complaints

For any complaint, the customer may contact us using the following details:

Email: [CONTACT EMAIL]

Telephone: [TELEPHONE NUMBER]

Address: [ADDRESS]

We will attempt to resolve any complaint amicably as quickly as possible.

If the customer is a consumer residing in the European Union and is not satisfied with the solution offered, they may contact the competent consumer protection authorities in their country of residence.

19. Force Majeure

We are not liable for the failure or delayed performance of our obligations where this is caused by force majeure events or circumstances beyond our control, including, without limitation:

Natural disasters;

Conflicts;

Strikes;

Transport disruptions;

Legal restrictions;

Cyberattacks;

Failures affecting service providers;

Other similar events.

20. Amendments to the Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time.

The version applicable to an order is the version available on the website at the time the order is placed.