Shipping & Refund Policy
SHIPPING & REFUND POLICY
1. Shipping Destinations
KickBoyz delivers orders to the countries and regions available during checkout.
Available shipping methods, delivery costs, and estimated delivery times may vary depending on the destination, parcel size, and selected delivery service.
2. Order Processing
Orders are generally prepared and dispatched within:
[1-2 BUSINESS DAYS]
Orders placed during weekends, public holidays, or busy promotional periods may require additional processing time.
Once an order has been dispatched, the customer will receive a shipping confirmation email containing the available tracking information.
3. Estimated Delivery Times
The estimated delivery time is:
[5–7 BUSINESS DAYS]
Delivery times are estimates and may vary depending on:
- The destination country;
- The selected shipping method;
- Courier delays;
- Public holidays or busy periods;
- Weather conditions;
- Customs procedures, where applicable;
- Other circumstances beyond our reasonable control.
Where EU consumer law applies, products must generally be delivered within the agreed period or, unless another delivery time has been agreed, no later than 30 days after the order is concluded.
4. Shipping Costs
Shipping costs are calculated according to the destination and selected delivery method.
The applicable shipping charge will be displayed during checkout before the customer completes the order.
Any additional delivery services selected by the customer, such as express shipping, may result in additional charges.
5. Tracking Your Order
Where tracking is available, the customer will receive a tracking number by email after the order has been dispatched.
Tracking information may require some time to become active after the parcel has been collected by the courier.
For assistance regarding an order or tracking number, please contact:
Please include:
- Your full name;
- Your order number;
- The email address used for the order.
6. Incorrect or Incomplete Delivery Information
The customer is responsible for providing a complete and accurate delivery address, telephone number, and contact information.
KickBoyz is not responsible for delays or failed deliveries caused by:
- An incorrect or incomplete address;
- An incorrect telephone number;
- The customer’s failure to collect the parcel;
- The customer’s refusal to accept the parcel without a justified reason.
If a parcel is returned to us because of incorrect information or because it was not collected, the customer may be responsible for the cost of reshipping the order.
7. Damaged, Incorrect, or Missing Products
If a parcel arrives visibly damaged, the customer should refuse delivery where possible or ask the courier to record the damage.
If the customer receives an incorrect, defective, damaged, or incomplete product, they must contact us as soon as possible at:
The message should include:
- The order number;
- A description of the issue;
- Clear photographs of the parcel and product;
- A photograph of the shipping label, where relevant.
Where the product is incorrect, defective, or non-compliant, the return shipping cost will be covered by KickBoyz.
The seller remains responsible for damage occurring while the goods are being transported by a carrier arranged by the seller.
8. Returns Within 14 Days
The customer has the right to return a product within 14 calendar days from the date on which the product is received, without providing a reason.
To request a return, the customer must send an email to:
The return request should include:
- The customer’s full name;
- The order number;
- The product to be returned;
- The reason for the return, where the customer wishes to provide one.
Under applicable EU consumer rules, consumers generally have 14 days from delivery to withdraw from an online purchase without providing a reason.
The customer should wait for our return instructions before sending the product.
Products must be returned to:
[support@kickboyz.com]
9. Conditions for a Full Refund
To qualify for a full refund, the product must be returned:
- Unworn;
- Clean;
- Without signs of wear;
- Without dirt on the sole;
- Without odours;
- Without scratches, stains, cuts, or damage;
- Without deformation or excessive creasing;
- With all labels and accessories received;
- In the original box and packaging, wherever possible.
Footwear may only be tried on indoors, on a clean surface, strictly for the purpose of checking the size and comfort.
The original shoe box must not be used as the outer shipping box. The product should be placed inside suitable protective packaging before being returned.
10. Worn, Used, or Damaged Products
If a returned product shows signs of wear, dirt, odours, damage, excessive creasing, deformation, or other signs of use, the refund amount may be reduced in proportion to the decrease in the product’s value.
Customers may inspect and try the product only to the extent that would normally be permitted in a physical store.
If the product has been handled or used beyond what is necessary to verify its nature, characteristics, size, and comfort, the customer may be responsible for the resulting reduction in value.
If the product can no longer be resold as new, the reduction may amount to up to 100% of the product price, where permitted by applicable law.
11. Return Shipping Costs
The cost of returning a product is paid by the customer, except where the product received is:
- Incorrect;
- Defective;
- Damaged;
- Non-compliant with the order.
Customers exercising their right of withdrawal may be required to cover return postage and packaging costs, provided they were informed of this condition in advance. The seller is responsible for the cost of returning defective goods.
The customer is responsible for packaging the returned product securely.
KickBoyz may reduce the refund if the product or original box is damaged because the product was returned without suitable protective packaging.
12. Refund Processing
Once the return has been received, the product will be inspected.
If the return is approved, the refund will be issued using the same payment method used for the original order, unless another method has been expressly agreed.
Refunds will be processed within a maximum of 14 days from the date on which we are informed of the customer’s decision to withdraw.
KickBoyz may withhold the refund until:
- The returned product has been received; or
- The customer provides evidence that the product has been sent back.
The original standard delivery cost will be refunded where required by applicable law. Any additional cost resulting from the customer choosing a more expensive delivery method, such as express delivery, may not be refunded.
Depending on the bank or payment provider, it may take additional time for the refunded amount to appear in the customer’s account.
13. Size Exchanges
Size exchanges are subject to product availability.
To request a size exchange, please contact:
Please include:
- Your order number;
- The product received;
- The current size;
- The replacement size requested.
If the requested size is unavailable, the customer may return the product and request a refund in accordance with this policy.
Unless the incorrect size was sent due to an error by KickBoyz, the customer is responsible for the shipping costs associated with the exchange.
14. Contact Information
For questions regarding shipping, returns, exchanges, or refunds, please contact:
Email: support@kickboyz.com
Customer Support Response Time: 1–2 business days